The APAC Goldfire Technical Account Manager shall possess the following experience, expertise and skills:
Understand the TAM role, of being the peer partner of the Sales Account Manager, taking ownership of managing the account from a technical perspective. Through collaborative efforts with the sales account manager, the TAM will be responsible for managing the sales cycle elements listed below, from a technical perspective:
Business process assessment (identify pain)
Thru communication with customer, IHSM Program Manager and Solution Architect, define and design solution, that maps and addresses the desired to-be process flow above. This will be from two perspectives:
Thru communication with customer, define the decision criteria for which the solution is to address. The criteria will be aligned with the pain points identified above. Likewise:
Thru communication with the customer, IHSM Program Manager and Solution Architect, validate that the proposed solution design and decision criteria are indeed addressing the pain points above.
Thru communication with the customer, IHSM Program Manager and Solution Architect, provide guidance and support in planning the project management framework for the development and implementation of the solution.
Communicate with internal stakeholders (sales, headquarter product management, R&D, global pre-sales, global consulting, global customer care, others) during any of the elements listed above, to optimize solution proposal, development and implementation.
Track record in pre-sales activity for enterprise solution development and implementation projects, thru effective usage of the skills listed above.
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