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Technical Account Manager in Tokyo - Square Garden 12F

Technical Account Manager

Tokyo - Square Garden 12F

The APAC Goldfire Technical Account Manager shall possess the following experience, expertise and skills:

Understand the TAM role, of being the peer partner of the Sales Account Manager, taking ownership of managing the account from a technical perspective. Through collaborative efforts with the sales account manager, the TAM will be responsible for managing the sales cycle elements listed below, from a technical perspective:

Business process assessment (identify pain)

  • Thru communication with customer, collect and understand current as-is process flow, and identify where in the process problems exist (pain points).
  • Thru joint efforts with sales, correctly identify champion, and build close business relationships, so as to execute all of the elements herein.
  • Thru communication with customer, collect and understand metrics associated with the problems above.
  • Thru communication with customer, jointly define the desired to-be process flow, addressing the aforementioned problems.

Thru communication with customer, IHSM Program Manager and Solution Architect, define and design solution, that maps and addresses the desired to-be process flow above. This will be from two perspectives:

  • Business Value Assessment
  • IT Software Technology Assessment

Thru communication with customer, define the decision criteria for which the solution is to address. The criteria will be aligned with the pain points identified above. Likewise:

  • Business Value Criteria (Proof Of Value)
  • IT Software Technology Criteria (Proof Of Technology)

Thru communication with the customer, IHSM Program Manager and Solution Architect, validate that the proposed solution design and decision criteria are indeed addressing the pain points above.

Thru communication with the customer, IHSM Program Manager and Solution Architect, provide guidance and support in planning the project management framework for the development and implementation of the solution.

  • Requirement Analysis, Base Design
  • Detailed Design – Work with customer and solution architect in providing guidance/support.
  • Development, Unit Tests - optional
  • System Tests - optional
  • User Acceptance Tests - optional
  • Go-Live, User Adoption - optional

Communicate with internal stakeholders (sales, headquarter product management, R&D, global pre-sales, global consulting, global customer care, others) during any of the elements listed above, to optimize solution proposal, development and implementation.

  • Possesses expertise in account management frameworks such as MEDDIC or equivalent.
  • 5 years or more experience in enterprise software sales/pre-sales.
  • TOEIC scores of 850 or above.

Track record in pre-sales activity for enterprise solution development and implementation projects, thru effective usage of the skills listed above.


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We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process and only qualified candidates will receive consideration and follow-up.

IHS Markit is proud to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment drug testing. As a federal contractor in the United States, IHS Markit is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding legal rights and protections in the United States, please click on the following links:

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If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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