Cause an effect
at IHS Markit

Operations Analysis Specialist in Gurgaon - Ambience


Operations Analysis Specialist

Department overview:

MarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.

MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.


Position summary

We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group.  The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV’s suite of products.

Duties & accountabilities

  • Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s
  • Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
  • Respond to client requests by providing detailed analysis and feedback
  • Work closely with internal teams for system enhancements.
  • Process reports (user list / Trade) as requested by clients
  • Participate in internal / external training needs. Educate clients on upcoming changes.
  • Other ad hoc projects as they arise
  • Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
  • Liaise with participants for rolling out MarkitSERV product which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for majority of the trades.
  • Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
  • Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.


Business competencies

Education and experience

  • University graduate preferred
  • Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus
  • Sound knowledge of KYC

Commercial awareness

Ability to work in fast paced environment with client orientation

Management requirements

Not applicable


Personal competencies

Personal impact

  • Very strong customer service and problem-solving skills
  • Focused on Operational Control and Data Security
  • Flexible and able to adapt to change
  • Able to work independently with minimal supervision

Communication

  • Excellent interpersonal, written and verbal communication skills

Teamwork

  • Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, in order to comply with applicable federal, state, and local vaccine mandates (including those in place for US federal contractors), US employees may be required to provide proof of being fully vaccinated, unless they have been approved for an accommodation due to a medical reason, a sincerely held religious belief or another legally protected reason. The company also participates in the E-Verify Program to confirm eligibility to work in the US.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency

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Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.



  • Req ID: R25073
  • Date Posted: 01/14/2022
  • Job Category: Operations
  • Location: Gurgaon - Ambience
  • City, State: Gurgaon, Haryana
  • Country: India


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