Cause an effect
at IHS Markit

Sr Client Services / Customer Care Support Analyst in Gurgaon - Ambience


Sr Client Services / Customer Care Support Analyst

Department overview:

IHS Markit Notice Manager is the industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis.

Position summary:

As a Client Service Analyst you will act as a liaison between Clients, Product and Operations in relation to offering data to the leveraged loan market. You will be the point of contact for our clients and help troubleshoot any issues they have with the WSO Software/Integration Utility or the frontend website. This position will cover US working hours.


Duties & accountabilities:

      Act as Markit touch point through daily contact with clients in relation to Notice Manager

      Interact daily with clients by providing support for the IU and Website

      Interact with product developers to fully understand the functionality of all systems

      Troubleshoot client issues with knowledge of system and interaction with product developers

      Interact with product manager to relay any system issues or client product suggestions

      Interact with Data team to relay any data issues or client requests

      Provide Accounting with volume numbers for billing purposes

      Run SQL queries to troubleshoot and pull reports for clients

           

      Troubleshoot fax issues for clients

      Assist with on boarding clients to receive FpML notices

      Ideal candidate is efficient with Excel


Business competencies

Education and experience

  • Bachelor’s degree
  • Working knowlwdge of WSO Administrator and Integration Utility (Preferred)

Management requirements

NA


Personal competencies

Personal impact

The successful candidate will be a driven self-starter, who can be assertive and resourceful where necessary

Must be organized and have the ability to manage multiple projects in parallel whilst maintaining excellent attention to detail

Ability to meet internal/external deadlines

Communication

Strong communication/relationship building skills (internal and external)

Teamwork

Ability to influence and partner across the product, development and QA teams.

Company overview

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.

IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.  We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk. 

Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.                              

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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law).  In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency

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Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.



  • Req ID: R21935
  • Date Posted: 06/10/2021
  • Job Category: Sales and Customer Care
  • Location: Gurgaon - Ambience
  • City, State: Gurgaon, Haryana
  • Country: India


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