Cause an effect
at IHS Markit

Front Office Systems Support Analyst in Sydney - Bulletin Place


Front Office Systems Support Analyst

Job Title

Front Office Systems Support Analyst

Location

Sydney CBD

Job Type

Full Time

Your role

Are you a problem solver?  Do you enjoy providing first class customer service and building customer relationships?

We’re looking for a Front Office Support Analyst, within the Financial Services Solutions Division to:

  • Dig into complex business and system problems using your expertise as a Front Office Systems Analyst
  • Exceed customer expectations and deliver clear, practical solutions
  • Provide guidance to clients on how to use the systems
  • Design and test software changes to support the growing needs of our customers
  • Deliver user training in person and remote
  • Guide users on best practice

Your team

You will be working in the Financial Services Solution Support Team in Sydney as part of a global solution support team covering several Financial Service Applications.  You will work with clients globally in response to their day-to-day enquiries splitting your time between supporting and advising clients.  A large part of the role is to provide email and telephone support to our clients. Support may be as simple as answering a question on how to find a specific function, or as complex as finding the root cause of a problem in the full end to end flow of data through the applications in their specific Solution. 

Your expertise

You have

  • Minimum 2 years’ experience working in Buy-side Front Office systems
  • Prior experience of customer facing support in complex financial systems
  • Experience of working with thinkFolio would be a distinct advantage
  • Excellent communication skills
  • University degree or equivalent

You are

  • Naturally inquisitive and passionate about problem solving
  • Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients
  • Organised, self-motivated and thrive in a customer facing role

Your Benefits

  • Friendly office with flexibility for home working
  • Supportive, collaborative team focused on exceeding customer expectations
  • Opportunities to expand and grow in an evolving role

Flexible Working

We are happy to consider requests to work flexibly. Please talk to us at interview about the type of flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Your colleagues

About us

We are over 14,000 analysts, data scientists and specialists armed with real-time technology and data, working together to uncover deeper sources of information. The unique insights we provide help the industries and markets that drive our economies operate more efficiently, outpace competition and secure long-term success. Our global insights impact nearly every major sector - from aerospace to automotive. We empower our customers by isolating cause and effect, risk and opportunity in new ways so they can make well-informed decisions with greater confidence. This is a force we call The New Intelligence.

Join us

Boundaries belong on maps, not in your work. Start every day at IHS Markit with the excitement of what’s next, by working with people from across the globe on interesting, cutting-edge projects and gaining once-in-a-lifetime learning experiences. It is easy to be passionate and invested in your work here, knowing you are causing an effect for some of the world’s most influential companies. You’ll get to be hands-on with, and see the direct impact, of your work. Career satisfaction just comes with the territory here.

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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law).  In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency

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Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.



  • Req ID: R21849
  • Date Posted: 06/10/2021
  • Job Category: Product Mgmt
  • Location: Sydney - Bulletin Place
  • City, State: Sydney, New South Wales
  • Country: Australia


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