Business Analyst, Associate/Senior Associate
Years of Experience
Three to five years
CRM Systems Manager
European (EMEA Shift)
IHS Markit has a highly customized Salesforce (SFDC) application, which covers all aspects of Sales, Service, and Marketing for all IHS Markit products and services. The team comprises of Architects, Developers, Admins, Quality Assurance, Business Analysts, Change Management, User Support, Data Quality, Analytics, and Program Management. The entire Salesforce system is built using Salesforce Lightning and currently serves around 4000 users. The platform is also tightly integrated with other IHS Markit products and services such as IHS Markit Single Sign-On service, Microsoft office, marketing cloud (Eloqua), document rendering (Drawloop), digital transaction management (DocuSign), business data services (Data.com), and accounting software (SAP).
We are looking for a personable and passionate Salesforce Business Analyst. This will role suit a great communicator who is analytical, confident, dependable and a team player. The successful candidate needs to be an expert on the functionality of the IHS Markit Salesforce platform and will be responsible for working with users and developers, as well as supporting other groups such as Change Management, Quality Assurance, Sales Operations and Helpdesk. This is a highly responsible and visible role in an innovative, fast paced and service focussed program.
What You'll Do
Work closely with users to understand their needs and translate these into specific requirements (‘user stories’) for product development scrum teams to implement
Plan, prioritize, and maintain a healthy backlog of user stories aligned with the product roadmap
Collaborate with key stakeholders (Product Management, Development, and Delivery) to ensure goals are clear and aligned to business objectives
Communicate product vision and serve as a champion of customer perspectives in scrum meetings
Identify and clearly communicate priorities, dependencies and roadblocks to key stakeholders
Evaluate, track and report on project/product progress against the timelines, specifications and features defined in the product roadmap
Track feature/specification development against specific customer requests
Anticipate, communicate and escalate delivery challenges appropriately
What You Need to Get the Job Done
High level of curiosity
Design thinking driven mentality
Great communication skills (written and verbal)
University level in business or technology
Strong business background in B2B sales, customer care or back-office
3 – 5 year of experience in Salesforce
Familiar with Agile development methodologies
Certified Scrum Master would be an asset
Salesforce Administrator Certification would be an asset
Familiarity with Atlassian (JIRA/Portfolio/Confluence) suite an asset
IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
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If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.