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Client Services/Customer Care Advisors Specialist in Dallas - LBJ Freeway

Client Services/Customer Care Advisors Specialist

Dallas - LBJ Freeway

IHS Markit has an opening for a new member of the WSO Product Support team in Dallas. This role requires daily interaction with clients, assisting with usability questions, troubleshooting, and providing installation and configuration assistance for the IHS Markit WSO product suite. The ideal candidate should possess excellent customer service skills, financial knowledge, and have advanced PC skills.

Duties and Accountabilities

Daily activities will include the following:

  • Responding to client inquiries via phone and e-mail
  • Solving challenging client issues relating to the use of WSO software
  • Working with various internal teams and individuals
  • Assisting with product upgrades, testing, and documentation

Required Skills

  • Finance education or experience (BA or BS in  Accounting/Economics/Finance or Business preferred)
  • Strong PC Skills
  • Operating system knowledge (installation, configuration, troubleshooting)
  • Strong Microsoft Excel skills
  • Strong written and verbal communication skills
  • Customer service or help desk experience

Desired Skills

  • Networking knowledge
  • Strong math skills
  • SQL query writing exposure
  • SQL server / database exposure
  • MCP or MCSE certification
  • Bank Loan or Financial Investment knowledge


IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace. In addition, in the United States, we perform pre-employment drug testing and are required as a federal contractor to participate in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Statement


Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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